clicklog

"Throughout the entire ordeal, Rackspace was amazingingly helpful and responsive to our requests and spent an enormous amount of time with us to get everything working again."

"So, here’s the story. A big storm went through the city where our datacenter is located. The datacenter decided to proactively switch to generators. During the switch, something got screwed up, and the power went off for a few minutes. As (bad) luck would have it, this caused our database to get corrupted. We are currently working to bring it back online and restored from the live backup. The crack team at Rackspace is on the job. Thanks Rackspace! Unfortunately, the database is so large, that it will take some time to transfer and verify all the data. Hopefuly not more than a few hours. We know that this is very bad, and we apologize for any inconvience that this will cause. Please check the forums when we are back online for a full report."

"In a recent official company blog post, Google blamed some combination of airplanes and BGP for the outage."

"Unfortunately (and here’s the human error), the URL of ‘/’ was mistakenly checked in as a value to the file and ‘/’ expands to all URLs."